Partner Terms of Service

1. Definitions

In these Terms:

• FamilyNet means the FamilyNet platform, websites, services, systems, and Partner Program operated by the Safe Social Networking Society.
• Society, we, us, and our mean the Safe Social Networking Society.
• Partner, you, and your mean the organization accepted into the FamilyNet Partner Program and its authorized representatives.
• Partner Account means the account used to register, manage, and monitor participation in the Partner Program.
• Partner ID means the unique identification number assigned by FamilyNet to an approved Partner.
• FamilyPack means an eligible FamilyNet family membership subscription.
• Partner Contribution means an amount that FamilyNet may direct to an eligible Partner based on qualifying FamilyPack subscriptions.
• Stripe means Stripe and its affiliated entities providing payment, account verification, and payout services.

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2. Purpose of the Partner Program

The Partner Program allows approved schools, charities, nonprofit organizations, and other community-focused organizations to introduce FamilyNet to their communities.

Qualifying FamilyPack subscriptions associated with a Partner ID may generate Partner Contributions for the organization.

The Partner Program is intended to support legitimate community organizations. It is not an employment program, investment product, franchise, commercial reseller program, or guaranteed fundraising arrangement.

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3. Partner Eligibility

To participate, an organization must:

• be a legitimate school, charity, nonprofit organization, society, community organization, or other organization approved by FamilyNet;
• operate for a lawful purpose;
• provide services, programs, or benefits to families or the public;
• appoint an authorized representative;
• provide accurate and complete registration information;
• complete any identity, organizational, banking, or compliance verification requested by FamilyNet or Stripe;
• maintain an eligible Stripe account when required for payouts; and
• comply with these Terms and all applicable laws.

FamilyNet may approve or decline any application at its discretion. Submission of an application does not guarantee acceptance.

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4. Authority to Represent the Organization

The person creating or managing a Partner Account confirms that they have authority to act for and legally bind the organization.

FamilyNet may request proof of authority, organizational status, registration, charitable status, banking authority, or other supporting information.

The Partner must promptly notify FamilyNet when an authorized representative leaves the organization or no longer has authority to manage the account.

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5. Partner Account

Each approved Partner may maintain one or more authorized account users, subject to FamilyNet’s available account features and approval processes.

The Partner is responsible for:

• maintaining accurate organizational and contact information;
• protecting usernames, passwords, multifactor authentication methods, and recovery information;
• limiting account access to authorized representatives;
• reviewing Partner Account activity;
• reporting suspected unauthorized access promptly; and
• all actions performed through its Partner Account.

FamilyNet is not responsible for losses caused by the Partner’s failure to protect its account credentials or remove access from former representatives.

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6. Partner ID

FamilyNet assigns each approved Partner a unique Partner ID.

The Partner ID is used to associate qualifying FamilyPack subscriptions with the Partner for contribution purposes.

The Partner ID:

• remains under the control of FamilyNet;
• may only be used by the organization to which it was assigned;
• may not be sold, transferred, licensed, assigned, shared with another organization, or used for an unrelated organization;
• must not be used in a misleading or deceptive manner; and
• may be replaced, suspended, or retired by FamilyNet when reasonably necessary.

Partners may share their Partner ID with families, supporters, members, employees, volunteers, and their local community.

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7. FamilyPack Association

A Partner Contribution may be generated when a qualifying FamilyPack subscription is associated with the Partner’s valid Partner ID.

The FamilyPack subscriber is responsible for entering or selecting the correct Partner ID during the applicable registration or contribution-selection period.

FamilyNet may allow a Partner ID to be corrected or changed during a defined holding period. Once the holding period ends, the Partner association may become locked for that contribution cycle.

FamilyNet is not required to reassign a contribution after the applicable Partner selection has been locked, except where FamilyNet determines that an administrative error occurred.

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8. Partner Contributions

FamilyNet may provide a Partner Contribution for each qualifying new FamilyPack subscription and qualifying annual renewal associated with the Partner ID.

The current contribution amount and applicable conditions will be stated in FamilyNet program materials or the Partner portal.

FamilyNet may change future contribution amounts, eligibility rules, holding periods, payout schedules, or program conditions by providing reasonable notice.

Participation does not guarantee:

• any minimum number of FamilyPack subscriptions;
• any minimum contribution amount;
• continuous or recurring revenue;
• continued operation of the Partner Program; or
• any particular financial result.

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9. Contribution Eligibility

A Partner Contribution is eligible for payment only when:

• the related FamilyPack payment has been successfully completed;
• the subscription is associated with the Partner’s valid Partner ID;
• the applicable holding period has ended;
• the payment has not been refunded, reversed, disputed, charged back, cancelled, or identified as fraudulent;
• the Partner Account remains active and in good standing;
• the Partner’s Stripe account is active and able to receive payouts; and
• all verification and compliance requirements have been satisfied.

FamilyNet’s records will govern contribution eligibility and calculations, subject to correction of confirmed administrative or technical errors.

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10. Holding Period

Partner Contributions may be subject to a holding period before becoming eligible for payout.

The holding period allows time for payment confirmation, Partner ID corrections, fraud review, refunds, cancellations, disputes, and other operational checks.

FamilyNet may extend or restart a holding period where reasonably necessary to investigate unusual activity or address a payment issue.

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11. Stripe Account and Onboarding

Partners must complete Stripe onboarding and maintain an eligible connected Stripe account to receive Partner Contributions electronically.

Stripe may require:

• identity verification;
• organizational verification;
• bank account information;
• tax information;
• information about directors, officers, owners, or authorized representatives; and
• additional information required by law or Stripe policy.

The Partner enters into a separate agreement with Stripe and is responsible for complying with Stripe’s terms, policies, and verification requirements.

FamilyNet does not control Stripe’s approval decisions, account restrictions, payout timing, banking processes, service availability, or compliance requirements.

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12. Payouts

Eligible Partner Contributions will be processed according to FamilyNet’s payout schedule and operational procedures.

Payouts may be delayed when:

• Stripe onboarding is incomplete;
• the connected account cannot receive payouts;
• banking or identity information requires verification;
• the available platform balance is insufficient;
• a payment is disputed, refunded, reversed, or under review;
• fraud or misuse is suspected;
• required information is missing or inaccurate;
• a legal or regulatory restriction applies; or
• a technical or payment-processing issue occurs.

FamilyNet may combine multiple eligible contributions into a single payout.

A delay does not create an entitlement to interest, penalties, or additional compensation.

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13. Refunds, Reversals, and Chargebacks

A Partner Contribution does not remain payable when the related FamilyPack payment is refunded, reversed, disputed, charged back, cancelled, or determined to be invalid.

If the related Partner Contribution has already been paid, FamilyNet may:

• deduct the amount from a future payout;
• place the Partner Account into a negative contribution balance;
• request repayment; or
• take another reasonable corrective action.

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14. Taxes and Financial Reporting

The Partner is responsible for determining the legal, accounting, fundraising, charitable, and tax treatment of Partner Contributions received by the organization.

FamilyNet does not provide legal, accounting, or tax advice.

The Partner is responsible for:

• maintaining appropriate financial records;
• reporting contributions where required;
• paying applicable taxes or fees;
• complying with charitable-receipting rules; and
• obtaining professional advice where appropriate.

Unless expressly agreed in writing, FamilyNet does not request or receive a charitable tax receipt from the Partner for Partner Contributions.

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15. Promotion of FamilyNet

Partners may promote FamilyNet and share their Partner ID with their communities.

All promotional activity must:

• be honest, accurate, and not misleading;
• clearly identify the organization using the Partner ID;
• accurately describe FamilyNet and the Partner Program;
• avoid guarantees about contribution amounts or financial results;
• respect FamilyNet branding guidelines;
• comply with privacy, advertising, anti-spam, fundraising, and consumer-protection laws; and
• avoid implying that FamilyNet endorses unrelated products, political positions, or commercial services.

Partners must stop using outdated or withdrawn FamilyNet promotional material when asked.

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16. Acceptable Use

Partners must use the Partner Program only for legitimate organizational purposes.

Partners must not:

• create or encourage fraudulent subscriptions;
• manipulate Partner IDs, contribution records, or payout calculations;
• submit false organizational, identity, banking, or tax information;
• impersonate another person or organization;
• mislead families about FamilyNet pricing, services, privacy practices, or contributions;
• use automated systems to create accounts or transactions;
• attempt unauthorized access to FamilyNet, Stripe, or related systems;
• introduce malware, harmful code, or disruptive traffic;
• circumvent security, access controls, contribution holds, or account restrictions;
• reverse engineer or improperly copy FamilyNet software;
• use FamilyNet branding without permission;
• use the Partner Program for unlawful, discriminatory, deceptive, abusive, or harmful activity; or
• engage in conduct that could reasonably harm FamilyNet members, other Partners, the Society, or the reputation of the Partner Program.

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17. Privacy and Personal Information

FamilyNet collects and uses Partner information to operate the Partner Program, verify organizations and representatives, administer Partner IDs, process contributions, communicate with Partners, maintain security, prevent fraud, and comply with legal obligations.

The collection, use, protection, retention, and disclosure of Partner information is further described in the FamilyNet Partner Privacy Policy.

Stripe separately collects and processes information required to provide connected-account, verification, banking, and payout services.

Partners must not provide FamilyNet with personal information they are not authorized to disclose.

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18. Confidentiality

A Partner may receive information that is confidential or not publicly available.

This may include:

• security procedures;
• technical information;
• non-public payout processes;
• fraud-prevention methods;
• internal program documentation;
• unreleased product information; and
• information marked or reasonably understood to be confidential.

The Partner must protect confidential information and may only use it for authorized participation in the Partner Program.

This obligation does not apply to information that becomes public through no fault of the Partner or must be disclosed by law.

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19. Intellectual Property

FamilyNet names, logos, software, databases, documentation, designs, text, graphics, processes, and other materials are owned by or licensed to the Safe Social Networking Society.

Participation in the Partner Program does not transfer ownership of any intellectual property.

FamilyNet grants the Partner a limited, revocable, non-exclusive, non-transferable permission to use approved FamilyNet names and promotional materials solely to participate in and promote the Partner Program.

This permission ends when the Partner’s participation ends or when FamilyNet withdraws permission.

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20. Independent Relationship

The Partner and the Society are independent organizations.

These Terms do not create:

• an employment relationship;
• a partnership;
• a joint venture;
• a franchise;
• an agency relationship;
• a fiduciary relationship; or
• authority for either party to bind the other.

The Partner may not represent that it is an employee, agent, subsidiary, or legal representative of FamilyNet or the Society.

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21. Review and Audit

FamilyNet may review activity reasonably related to Partner Program eligibility, contribution calculations, security, fraud prevention, and compliance.

The Partner agrees to cooperate with reasonable requests for records or information needed to verify:

• organizational identity;
• authority of representatives;
• use of a Partner ID;
• promotional claims;
• suspected fraudulent or unusual activity; or
• compliance with these Terms.

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22. Suspension

FamilyNet may temporarily suspend a Partner Account, Partner ID, contribution eligibility, or payouts when reasonably necessary.

Reasons may include:

• suspected fraud or misuse;
• security concerns;
• incomplete verification;
• inaccurate information;
• Stripe account restrictions;
• complaints or legal concerns;
• violation of these Terms;
• risk to members, Partners, FamilyNet, or the Society; or
• investigation of unusual account or payment activity.

Where practical, FamilyNet will provide notice and an opportunity to correct the issue. Immediate suspension may occur when necessary to protect the platform or comply with legal obligations.

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23. Termination by the Partner

A Partner may end its participation by contacting FamilyNet and requesting closure of its Partner Account.

The Partner must stop using the Partner ID and FamilyNet promotional materials after termination.

Eligible contributions finalized before termination may be paid after required reviews, deductions, refunds, and adjustments are completed.

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24. Termination by FamilyNet

FamilyNet may terminate participation when a Partner:

• breaches these Terms;
• provides false, misleading, or incomplete information;
• engages in fraud, abuse, or manipulation;
• fails to complete required verification;
• loses its legal or organizational eligibility;
• misuses FamilyNet branding or a Partner ID;
• creates risk for members, other Partners, Stripe, FamilyNet, or the Society;
• becomes inactive for an extended period; or
• acts in a manner materially inconsistent with the purpose or integrity of the Partner Program.

FamilyNet may also discontinue the Partner Program or terminate participation for operational, legal, regulatory, security, or financial reasons.

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25. Effect of Termination

When participation ends:

• access to Partner-only services may be removed;
• the Partner ID may be deactivated or retired;
• the Partner must stop representing itself as an active FamilyNet Partner;
• permission to use FamilyNet branding ends;
• pending contributions remain subject to eligibility review;
• refunds, disputes, negative balances, and repayment obligations remain enforceable; and
• provisions intended to survive termination will remain in effect.

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26. Service Availability

FamilyNet may update, modify, restrict, suspend, or discontinue any part of the Partner website or Partner Program.

FamilyNet does not guarantee uninterrupted availability, continuous access, error-free operation, compatibility with every device, or permanent retention of every feature.

Temporary interruptions may occur because of maintenance, security work, software updates, hosting failures, internet disruption, payment-processing issues, or circumstances beyond FamilyNet’s control.

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27. Disclaimer of Warranties

The Partner Program and related services are provided on an “as is” and “as available” basis.

To the extent permitted by law, FamilyNet makes no warranty or guarantee regarding:

• the number of FamilyPack subscriptions associated with a Partner;
• the amount, timing, frequency, or continuation of Partner Contributions;
• continuous or error-free service;
• the availability or performance of Stripe services;
• the suitability of the Partner Program for a particular fundraising objective; or
• any specific financial, operational, or community outcome.

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28. Limitation of Liability

To the maximum extent permitted by law, the Safe Social Networking Society and its directors, officers, employees, volunteers, contractors, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss or damage.

This includes loss arising from:

• lost revenue or anticipated contributions;
• loss of data;
• service interruption;
• unauthorized account access;
• Stripe restrictions or failures;
• banking delays;
• incorrect Partner IDs entered by subscribers;
• refunds, disputes, or chargebacks; or
• reliance on Partner Program information.

Where liability cannot legally be excluded, the Society’s total aggregate liability relating to the Partner Program will be limited to the Partner Contributions paid to the Partner during the twelve months immediately before the event giving rise to the claim.

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29. Indemnification

To the extent permitted by law, the Partner agrees to indemnify and hold harmless the Safe Social Networking Society and its directors, officers, employees, volunteers, contractors, and representatives from claims, losses, liabilities, damages, costs, and reasonable legal expenses arising from:

• the Partner’s breach of these Terms;
• false or misleading information provided by the Partner;
• the Partner’s promotional or fundraising activities;
• misuse of a Partner ID or FamilyNet branding;
• violation of law or third-party rights;
• unauthorized account activity caused by the Partner’s failure to secure its account; or
• acts or omissions of the Partner or its representatives.

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30. Force Majeure

FamilyNet will not be responsible for delay or failure caused by circumstances beyond its reasonable control.

These circumstances may include natural disasters, fire, flood, severe weather, war, civil disruption, labour disruption, government action, internet or telecommunications failure, cyberattack, utility failure, banking disruption, payment-network failure, or failure of a third-party service provider.

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31. Changes to the Partner Program

FamilyNet may modify contribution amounts, eligibility rules, payout schedules, holding periods, Partner features, verification requirements, or other program conditions.

Reasonable notice will be provided for material changes where practical.

Changes will normally apply prospectively. Immediate changes may be made where required for security, fraud prevention, legal compliance, payment processing, or protection of members and Partners.

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32. Changes to these Terms

FamilyNet may update these Terms from time to time.

The current version will be published on the Partner website with its effective date and version number.

Where a change is material, FamilyNet may provide notice through the Partner portal, website, or registered contact information.

Continued participation after revised Terms take effect constitutes acceptance of the revised Terms.

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33. Notices and Communications

The Partner agrees that FamilyNet may deliver notices and program communications electronically.

Notices may be provided through:

• the Partner website;
• the Partner Account;
• the email address registered to the account; or
• another reasonable electronic method.

The Partner is responsible for maintaining current contact information and reviewing notices sent to its registered email address.

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34. Assignment

The Partner may not assign or transfer its Partner Account, Partner ID, rights, or obligations without FamilyNet’s prior written consent.

FamilyNet may assign or transfer its rights and obligations as part of a restructuring, service transfer, merger, or other lawful organizational change.

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35. Waiver

A failure or delay by FamilyNet in enforcing a provision does not waive the right to enforce that provision later.

A waiver is effective only when confirmed in writing by an authorized representative of the Society.

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36. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

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37. Entire Agreement

These Terms, the Partner Privacy Policy, applicable program policies, and any written agreement expressly incorporated by reference form the entire agreement between the Partner and the Society regarding participation in the Partner Program.

They replace earlier discussions, statements, or understandings relating to the same subject.

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38. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

Unless applicable law requires otherwise, legal proceedings relating to these Terms or the Partner Program must be brought before a court of competent jurisdiction in British Columbia.

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39. Contact

Questions about these Terms or the FamilyNet Partner Program may be submitted through the FamilyNet contact page.

Safe Social Networking Society
FamilyNet Partner Program
British Columbia, Canada

Partner website: https://partners.familynet.ca

Public website: https://www.familynet.ca