Partner FAQs

FamilyNet Partners may include:

• Public, independent, and private schools
• Educational nonprofit organizations and charities
• Child and youth-focused nonprofit organizations and charities
• Family-focused nonprofit organizations and charities
• Parent and community support nonprofit organizations

No. There are no registration or participation fees for FamilyNet Partners.

Begin by creating your FamilyNet Partner account and completing the Partner registration process.

Once registration is completed, your organization receives its unique Partner ID and can begin introducing FamilyNet to families.

Your role can be very simple:

• Keep your Partner ID available for your families.
• Introduce FamilyNet to families using the communication materials provided by FamilyNet.
• Complete Stripe payment setup within the required period so your organization can receive eligible Partner contributions.

No software installation or technical integration is required.

No. FamilyNet does not require your organization to provide student lists, parent lists, membership databases, or similar records.

Families create and manage their own FamilyNet accounts directly.

Each eligible FamilyPack associated with your organization provides a $5 contribution to your organization.

The contribution is handled through FamilyNet. Your organization does not collect payments from families or administer a fundraising campaign.

Yes. Each eligible annual FamilyPack renewal associated with your organization provides another $5 contribution.

FamilyNet uses Stripe to process and transfer eligible Partner contributions.

Once your organization completes Stripe payment setup, eligible contributions can be deposited directly into your registered account.

No. Your Partner ID is issued when your FamilyNet Partner registration is completed.

You can begin sharing your Partner ID with families immediately. Stripe payment setup can be completed separately.

You have up to one year from Partner registration to complete Stripe payment setup so your organization can receive eligible Partner contributions.

Eligible contributions associated with your Partner ID can continue to be recorded while your Stripe payment setup is pending.

These contributions cannot be paid to your organization until the required Stripe onboarding has been completed.

If Stripe payment setup is not completed within one year of Partner registration, the applicable FamilyNet Partner program terms will determine how any unpaid contributions are handled.

Partner payouts are processed according to the FamilyNet payout schedule after Stripe payment setup has been completed.

Currently, payouts are processed annually in January.

Yes. Available payout and payment information can be viewed through the Partner portal and Stripe.

Stripe requires organizations receiving payouts to complete its verification process.

This helps confirm the organization and the account used to receive funds.

Stripe may request information such as your organization’s legal name, address, authorized representative details, and bank account information for payouts.

The exact information required is determined by Stripe during onboarding.

No. Banking and verification information required for payouts is provided directly to Stripe.

FamilyNet does not store your organization’s banking information.

Yes. Stripe may request updated information from time to time as part of its account verification and compliance requirements.

Your payout information can be updated through Stripe using the account access provided during onboarding.

A Partner ID is the unique identifier assigned to your organization within FamilyNet.

It allows families to associate their FamilyPack with your organization so eligible Partner contributions can be directed correctly.

Your Partner ID is issued when your FamilyNet Partner registration is completed.

You do not need to complete Stripe payment setup before receiving or using your Partner ID.

You can include your Partner ID in the FamilyNet communication materials you provide to families.

FamilyNet provides ready-to-use materials that can be used in email, newsletters, websites, or printed handouts.

Families use your Partner ID when associating their FamilyPack with your organization.

This identifies your organization as the Partner connected to that eligible FamilyPack.

Your Partner ID is intended to remain the unique identifier for your organization.

If you believe your Partner ID needs to be changed or corrected, please contact FamilyNet Administration.

Yes. Registered Partners can update permitted organization and account information through the Partner portal.

Your Partner ID is available through your FamilyNet Partner account.

Keep it readily available when preparing communication materials for your families.

No. FamilyNet does not require integration with your website, student information system, membership database, or other organizational systems.

No. FamilyNet is a web-based service. There is no FamilyNet software for your organization to install, host, or maintain.

Yes. You can provide information about FamilyNet and your Partner ID through your website or other normal communication channels.

FamilyNet provides communication materials that Partners can use or adapt when introducing FamilyNet to families.

You can use whichever communication methods are appropriate for your organization, including email, newsletters, your website, or printed handouts.

FamilyNet provides ready-to-use communication materials to make this process simple.

No. Families register with FamilyNet and manage their own FamilyNet accounts directly.

Your organization does not need to register families, create member accounts, or administer FamilyPack subscriptions.

No. FamilyNet operates and maintains the platform. Becoming a Partner does not make your organization responsible for operating or administering the FamilyNet service.