Partner Privacy Policy

This Privacy Policy explains how FamilyNet collects, uses, protects, and discloses information related to the FamilyNet Partner Program.

The FamilyNet Partner Program is operated by the Safe Social Networking Society, a nonprofit society incorporated in British Columbia, Canada.

By creating a Partner account, registering an organization, completing Stripe onboarding, or using the Partner website, you acknowledge the practices described in this Privacy Policy.

Effective Date: July 23, 2026

Version: 1.0

This Privacy Policy applies to the FamilyNet Partner website, Partner accounts, Partner applications, Partner IDs, contribution administration, payout coordination, and related communications.

It does not govern the separate privacy practices of Stripe or other independent third-party services.

Privacy Practices

1. About FamilyNet

FamilyNet is an initiative of the Safe Social Networking Society.

The Society operates the FamilyNet Partner Program to allow approved schools, charities, nonprofit organizations, and other community-focused organizations to introduce FamilyNet to their communities and receive eligible Partner Contributions.

In this Privacy Policy, FamilyNet, we, us, and our mean the Safe Social Networking Society.

2. Scope of this Policy

This Privacy Policy applies to information collected through:

partners.familynet.ca;
Partner account registration;
Partner applications;
Partner account management;
Partner ID administration;
Partner contribution and payout administration;
communications with Partner representatives;
technical support and security processes; and
other activities directly related to the FamilyNet Partner Program.

This Policy applies to information about Partner representatives and other identifiable individuals. Information about an organization is not always personal information, but it may become personal information when it identifies an individual.

3. Information We Collect

We collect only the information reasonably required to operate, secure, and administer the Partner Program.

The information collected may include the categories described below.

Account information

name;
email address;
username;
encrypted password information;
multifactor authentication information;
account recovery information;
user group and access permissions;
account status; and
login and account activity records.

Organization information

organization name;
organization type;
address, city, province, and postal code;
telephone number;
website or public contact details;
registration, society, school, charity, or other organizational information;
program eligibility information; and
supporting documents provided during verification.

Representative information

name of the authorized representative;
title or role;
business email address;
business telephone number;
confirmation of authority to act for the organization; and
communications with FamilyNet.

Technical and security information

Internet Protocol address;
browser and device information;
date and time of access;
requested pages and system actions;
login attempts;
security events;
error and diagnostic information;
session information; and
information used to prevent fraud, abuse, and unauthorized access.

4. Information We Do Not Intend to Collect

FamilyNet does not require Partners to provide full banking credentials directly to the Partner website.

Bank account information, identity documents, tax information, and other financial verification details required for payouts are normally collected and processed directly by Stripe.

Partners should not submit unnecessary sensitive personal information through general forms, email, or support requests.

5. How We Collect Information

We may collect information:

directly from Partner representatives;
through account registration and Partner application forms;
when a Partner updates its account;
through communications with FamilyNet;
through Stripe account-status and event notifications;
through payment and contribution records;
automatically through website, server, security, and application logs;
from publicly available organizational sources where verification is reasonably required; and
from service providers acting on our behalf.

6. Purposes for Collecting and Using Information

We may collect and use information to:

create and manage Partner accounts;
review and process Partner applications;
confirm organizational eligibility;
verify the authority of Partner representatives;
assign and administer Partner IDs;
connect Partners with Stripe onboarding;
confirm payout-readiness status;
calculate and administer Partner Contributions;
process, reconcile, and document payouts;
manage refunds, reversals, disputes, and adjustments;
communicate program information and account notices;
provide technical and operational support;
maintain accurate financial and administrative records;
prevent fraud, misuse, and unauthorized access;
investigate complaints or unusual activity;
protect FamilyNet members, Partners, systems, and the Society;
maintain, troubleshoot, and improve the Partner website;
enforce the Partner Terms of Service;
meet legal, regulatory, accounting, and reporting obligations; and
carry out other purposes a reasonable person would consider appropriate in the circumstances.

7. Consent

Where consent is required, FamilyNet will seek consent appropriate to the sensitivity of the information and the circumstances.

Consent may be provided by:

submitting a registration or application form;
providing requested information;
selecting an acceptance option;
completing Stripe onboarding;
continuing to use a Partner account after receiving appropriate notice; or
another clear affirmative action.

Some information is necessary to operate the Partner Program. If required information is not provided, FamilyNet may be unable to approve or maintain the Partner account, administer contributions, or coordinate payouts.

8. Public Partner Directory

FamilyNet provides a public Partner Search service so families and community members can locate participating organizations and identify the correct Partner ID.

The public Partner Search may display:

organization name;
Partner ID;
city; and
province.

The public Partner Search is not intended to display personal contact information, banking information, Stripe information, internal account information, or contribution records.

Partners must ensure that public organizational information is accurate and must notify FamilyNet when a correction is required.

9. Stripe

FamilyNet uses Stripe to support connected-account onboarding, identity and organization verification, banking setup, payout processing, and related financial services.

When a Partner begins Stripe onboarding, the Partner may provide information directly to Stripe.

Stripe may collect information such as:

legal name;
date of birth;
home or business address;
government identification;
organizational ownership or control information;
tax information;
bank account information;
identity-verification documents; and
other information required by Stripe or applicable law.

Stripe independently determines how it collects, uses, protects, retains, and discloses information under its own agreements and privacy policy.

FamilyNet may receive limited Stripe information needed to operate the Partner Program, including:

the Stripe connected-account identifier;
onboarding status;
verification status;
charges-enabled status;
payouts-enabled status;
account restrictions;
payout and transfer status; and
event notifications relevant to the Partner account.

FamilyNet does not normally receive the Partner’s complete bank account credentials or full identity-verification documents from Stripe.

10. Service Providers

FamilyNet may use service providers to support the operation of the Partner Program.

These services may include:

website hosting;
cloud infrastructure;
email delivery;
data backup;
security monitoring;
technical support;
payment and payout processing;
fraud prevention;
account authentication; and
professional legal, accounting, or compliance services.

Service providers are given only the information reasonably necessary to perform their assigned services and are expected to protect that information appropriately.

11. When We May Disclose Information

FamilyNet may disclose information:

to Stripe for onboarding, verification, payout, fraud-prevention, and compliance purposes;
to service providers acting on our behalf;
to authorized representatives of the Partner organization;
with the individual’s consent;
to investigate fraud, abuse, security incidents, or violations of the Partner Terms of Service;
to protect the rights, safety, security, or property of FamilyNet, its members, its Partners, the Society, or others;
to collect or recover an amount owed;
to respond to lawful requests, court orders, warrants, subpoenas, or regulatory requirements;
as required or permitted by applicable law; or
as part of a lawful organizational restructuring, service transfer, or similar transaction.

FamilyNet does not sell Partner personal information.

FamilyNet does not disclose Partner personal information to third parties for third-party behavioural advertising.

12. Cookies and Session Technologies

The Partner website may use cookies and similar technologies required for essential operation.

These technologies may be used to:

maintain authenticated sessions;
protect forms and account actions;
remember security-related settings;
support multifactor authentication;
prevent cross-site request forgery;
maintain website functionality; and
detect suspicious or unauthorized activity.

Disabling essential cookies may prevent login or other Partner website functions from working properly.

The Partner website is not designed to use cookies for third-party behavioural advertising.

13. Server Logs and Security Monitoring

FamilyNet systems may automatically create logs when the Partner website or related services are accessed.

Logs may contain:

IP address;
date and time;
browser and device information;
requested address;
response status;
login and authentication activity;
administrative actions;
security alerts;
blocked requests;
errors; and
diagnostic information.

Logs are used for security, troubleshooting, fraud prevention, operational review, incident investigation, and system maintenance.

14. Communications

FamilyNet may send Partners operational and administrative communications, including:

account confirmation messages;
verification requests;
security notices;
password and authentication messages;
Stripe onboarding reminders;
contribution and payout notices;
program changes;
updates to legal terms or policies;
support responses; and
service interruption or maintenance notices.

Operational messages are part of maintaining a Partner account and may not include an unsubscribe option.

Promotional communications, if any, will be handled in accordance with applicable consent and anti-spam requirements.

15. Data Location and Cross-Border Processing

FamilyNet and its service providers may process or store information in Canada or other countries.

Stripe and other service providers may process information outside British Columbia or outside Canada.

Information processed in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

FamilyNet considers privacy, security, operational requirements, and service-provider safeguards when selecting external service providers.

16. Information Security

FamilyNet uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

Safeguards may include:

access controls;
role-based permissions;
password protection;
multifactor authentication;
encrypted web connections;
system and application updates;
firewall and security monitoring;
activity and error logging;
malicious-request filtering;
data backups;
restricted administrative access;
incident response procedures; and
review of service providers.

No online system can guarantee absolute security. Partners must also protect their account credentials, devices, email accounts, and authentication methods.

17. Partner Security Responsibilities

Partners are responsible for:

using strong and unique passwords;
enabling multifactor authentication where available;
limiting access to authorized representatives;
removing access when a representative leaves the organization;
keeping contact and recovery information current;
protecting devices used to access the Partner account;
reviewing account and Stripe activity;
avoiding fraudulent links and impersonation attempts; and
reporting suspected unauthorized access promptly.

18. Accuracy of Information

FamilyNet relies on Partners to provide complete and accurate information.

Partners must update organizational, representative, contact, and payout-readiness information when it changes.

FamilyNet may request updated or supporting information to confirm accuracy and continued eligibility.

19. Retention of Information

FamilyNet retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Retention periods may depend on:

whether the Partner account remains active;
the type and sensitivity of the information;
contribution and payout recordkeeping requirements;
accounting and tax obligations;
fraud-prevention needs;
security and audit requirements;
dispute or complaint resolution;
contractual obligations; and
applicable limitation periods and legal requirements.

Some records may be retained after a Partner account closes, including contribution, payout, audit, security, consent, legal, and compliance records.

20. Disposal and Anonymization

When personal information is no longer reasonably required, FamilyNet may securely delete it, destroy it, anonymize it, or remove identifying elements.

Anonymized or aggregated information that no longer identifies an individual may be retained for reporting, security analysis, operational planning, and service improvement.

21. Access to Personal Information

An individual may request access to personal information about themselves that is under FamilyNet’s custody or control.

A request should provide enough information to identify the individual, the Partner organization, and the records being requested.

FamilyNet may verify the requester’s identity and authority before releasing information.

Access may be limited where required or permitted by law, including where disclosure could reveal:

personal information about another individual;
confidential commercial information;
security-sensitive information;
fraud-prevention methods;
information protected by legal privilege; or
information that cannot lawfully be disclosed.

22. Correction of Personal Information

Individuals may request correction of personal information that they believe is inaccurate or incomplete.

Partners can update some information directly through available account features.

Other correction requests may be submitted through the FamilyNet contact page.

FamilyNet may request supporting information before making a material correction.

23. Withdrawal of Consent

Where FamilyNet relies on consent, an individual may withdraw that consent subject to legal, contractual, and operational restrictions.

Withdrawal may prevent FamilyNet from continuing to provide some or all Partner Program services.

Information already required for legal, accounting, security, fraud-prevention, dispute, or recordkeeping purposes may continue to be retained and used as permitted by law.

24. Closing a Partner Account

A Partner may request closure of its Partner account.

Closing an account may result in:

loss of access to the Partner portal;
deactivation of the Partner ID;
removal from public Partner Search results;
cancellation of future program participation;
review of pending contributions;
retention of required financial and administrative records; and
continued processing of unresolved refunds, disputes, security incidents, or legal obligations.

25. Information About Children

The Partner website is intended for authorized adult representatives of participating organizations.

It is not designed for children to create Partner accounts or submit Partner applications.

Partners should not provide personal information about children through the Partner website unless FamilyNet has specifically requested it for a lawful and necessary purpose.

26. External Links

The Partner website may contain links to FamilyNet sites, Stripe, government resources, and other external websites.

FamilyNet is not responsible for the privacy, security, accuracy, or content practices of independently operated websites.

Partners should review the privacy policies of external services before providing information to them.

27. Privacy Incidents

FamilyNet will investigate suspected loss, unauthorized access, collection, use, disclosure, alteration, or destruction of personal information.

Where appropriate, FamilyNet may:

contain and investigate the incident;
secure affected accounts or systems;
preserve relevant records;
notify affected individuals;
notify service providers, regulators, law enforcement, or other authorities; and
take corrective measures to reduce future risk.

28. Questions and Complaints

Individuals may contact FamilyNet with questions, access requests, correction requests, or concerns about the handling of personal information.

FamilyNet will review privacy concerns and respond within a reasonable period.

Individuals may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia.

29. Changes to this Privacy Policy

FamilyNet may update this Privacy Policy to reflect changes in law, technology, service providers, security practices, or the Partner Program.

The current version will be published on the Partner website with its effective date and version number.

Material changes may also be communicated through the Partner portal, website, or registered contact information.

30. Contact

Questions, requests, or complaints concerning this Privacy Policy may be submitted through the FamilyNet contact page.

Safe Social Networking Society
FamilyNet Partner Program
British Columbia, Canada

Partner website: https://partners.familynet.ca

Public website: https://www.familynet.ca

FamilyNet collects and uses Partner information only for purposes connected with operating, securing, and administering the Partner Program.

Document Information

Document: FamilyNet Partner Privacy Policy